LIGHTSPEED
LIGHTSPEED
Save time and increase customer satisfaction with our new CDK Voice Connect phone system integration. With this new integration, you’ll no longer have to spend valuable time searching for customer records, which saves you an average of 45 seconds to a minute per call. Other features, like Click to Call, improve your efficiency by making customer follow-ups quick and easy.
Click to Call: Now you can click on a highlighted number and call that number. If you have our texting solution, you will have the option to text or call when you click on a number.
Phone Pops: When you get an incoming call, the system will search the customer list for that phone number and provide a pop-up window with the customer information.
Closed Follow-up: Closed follow-ups with the customer/employee and date and time are created after all calls. Employees can edit the follow-ups to add notes. In 2021, we will build an integration to automatically update the call log or call transcript in the follow-up notes.
CDK Communicator: This mobile solution is built within the phone system. Search for CDK Communicator in the app store on your iPhone or Android device for more information.
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